Privacy Notice

MENSCAPE CIC

Last updated: 7 November 2026

1. Introduction

MENSCAPE CIC is committed to protecting the privacy, confidentiality and personal information of individuals who access our services, make enquiries, participate in programmes or engage with us professionally.

This Privacy Notice explains how we collect, use, store, share and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

MENSCAPE CIC is a Community Interest Company registered in England and Wales.

Company registration number: 15346002

Email: admin@menscape.org.uk

Telephone: 07591 663924

Location: Harrow, London

Website: www.menscape.org.uk

MENSCAPE CIC is registered with the Information Commissioner’s Office (ICO).

MENSCAPE is the data controller for personal information processed for its own services and operational purposes, unless another arrangement applies.

3. Our Services

MENSCAPE provides a range of professional services, including:

  • Men’s counselling and therapeutic coaching

  • Fatherhood and parenting programmes

  • Domestic Abuse Perpetrator Programmes (DAPP)

  • Family Awareness and Prevention Programmes (FAPP)

  • Suitability assessments and individual interventions

  • Professional consultations, reports and related support

4. Information We Collect

Depending on the service provided, we may collect:

  • Names, contact details and identifying information

  • Referral information and reasons for accessing services

  • Relevant personal, family and relationship history

  • Programme attendance, engagement and progress information

  • Assessment information and professional observations

  • Counselling and coaching records

  • Information about emotional wellbeing and mental health

  • Relevant safeguarding and risk-related information

  • Information about criminal allegations, convictions or legal proceedings where necessary

  • Family court documentation and professional correspondence

  • Relevant information concerning partners, former partners, children or other third parties

  • Session notes and transcripts

We aim to collect only information that is relevant and necessary for the purposes for which it is processed.

5. How We Use Personal Information

We may process personal information to:

  • Respond to enquiries and referrals

  • Assess suitability for MENSCAPE services

  • Deliver counselling, coaching and structured programmes

  • Maintain accurate professional records

  • Monitor engagement, progress and outcomes

  • Identify, assess and respond to safeguarding concerns

  • Prepare reports and communicate with relevant professionals

  • Manage appointments, payments and administrative requirements

  • Meet applicable legal, regulatory and professional obligations

We identify and document the appropriate lawful basis for each processing activity under UK GDPR. Where special category or criminal offence information is processed, we also identify the applicable additional legal conditions.

6. Confidentiality and Safeguarding

MENSCAPE treats personal information as confidential.

However, confidentiality is not absolute. Information may be disclosed where necessary and lawful, including in circumstances involving:

  • Significant safeguarding concerns relating to children or adults

  • Serious risks of harm to an individual or another person

  • Applicable legal obligations or court orders

  • Other disclosures supported by an appropriate lawful basis

Where appropriate and safe, individuals will be informed about disclosures concerning their information.

7. Session Notes and Transcription

MENSCAPE maintains electronic professional records, including manual session notes.

Google Meet’s built-in transcription functionality is also used for programme sessions and assessments.

Transcripts may contain sensitive personal information, including disclosures relating to relationships, domestic abuse, family circumstances, mental health and safeguarding.

Transcription is used to support accurate professional documentation, assessment and programme reporting.

Participants are provided with information about transcription before it is used. Transcripts are subject to restricted access, confidentiality requirements and MENSCAPE’s records management procedures.

8. How We Store and Protect Information

MENSCAPE operates an electronic records management system using Google Workspace.

Authorised administrators, workers and facilitators access records through Google Workspace according to their professional responsibilities.

MENSCAPE uses computers and laptops for authorised business activities and applies appropriate organisational and technical safeguards to protect personal information.

These include access restrictions, account security, confidentiality requirements and procedures for managing suspected data breaches.

9. Sharing Personal Information

Where necessary and lawful, MENSCAPE may share relevant information with:

  • Courts and legal representatives

  • Cafcass and other relevant family justice professionals

  • Children’s services and adult safeguarding services

  • Police and other statutory agencies

  • Relevant referring professionals or organisations

  • Authorised service providers supporting MENSCAPE’s operations

Information sharing is assessed according to its purpose, necessity, proportionality and applicable legal requirements.

MENSCAPE does not sell personal information.

10. How Long We Keep Information

MENSCAPE retains personal information only for as long as necessary for the purposes for which it was collected, taking account of legal, safeguarding, contractual and professional requirements.

Different retention periods may apply to enquiries, counselling records, programme assessments, session notes, transcripts, safeguarding records and court-related documentation.

Records are securely deleted or otherwise disposed of when the applicable retention period expires, unless continued retention is justified.

Further information about retention periods can be requested using the contact details above.

11. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, individuals may have rights to:

  • Access their personal information

  • Request correction of inaccurate information

  • Request erasure of personal information

  • Request restriction of processing

  • Object to certain processing activities

  • Request data portability where applicable

  • Withdraw consent where consent is the lawful basis relied upon

These rights are subject to applicable legal conditions and exemptions, including provisions concerning third-party information, safeguarding and legal proceedings.

Requests can be submitted to admin@menscape.org.uk.

12. International Processing

MENSCAPE uses Google Workspace to support its operations. Where personal information is processed or accessed outside the United Kingdom, MENSCAPE will assess the applicable transfer arrangements and ensure appropriate safeguards are in place where required.

13. Complaints

If you have concerns about how MENSCAPE handles your personal information, please contact:

Email: admin@menscape.org.uk

You also have the right to complain to the Information Commissioner’s Office.

Website: www.ico.org.uk

Telephone: 0303 123 1113

14. Changes to This Privacy Notice

MENSCAPE may update this Privacy Notice to reflect changes in legislation, services, technology or information governance arrangements.

The latest version will be available on our website.